All Systems Operational
Uptime over the past 90 days. View historical uptime.
Web Application Operational
90 days ago
99.79 % uptime
Today
API (V1) Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
Custom PDF Print Template - Fonts
Resolved - This incident has been resolved.
Jul 22, 14:34 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 10:06 AEST
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 09:22 AEST
Investigating - We are currently investigating an issue relating to Custom PDF Print Templates not formatting as desired due in some accounts due to using a different font than that in the .docx version of the template.
Jul 22, 09:12 AEST
Jul 21, 2024

No incidents reported.

Jul 20, 2024
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 20:41 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 20:00 AEST
Scheduled - We will be undergoing scheduled maintenance at this time - there may be an intermittent disruption whilst accessing the platform.
Jul 15, 12:00 AEST
Jul 19, 2024

No incidents reported.

Jul 18, 2024
API - Refresh Token Issue
Resolved - This incident has been resolved.
Jul 18, 16:00 AEST
Monitoring - A fix has been implemented and we are monitoring the results.

If you are still encountering issues, we recommend attempting to vend a new token. If the issue persists, please contact support.
Jul 18, 11:55 AEST
Identified - We are aware of an issue whereby some users are unable to refresh their access token. The cause has been identified and a fix is being implemented.
Jul 18, 10:00 AEST
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024
Login - Too many redirects error
Resolved - This incident has been resolved.
Jul 14, 09:45 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 14:00 AEST
Identified - The issue has been identified and a fix is being implemented.

In the meantime, if you encounter this error, we recommend you attempt to sign in after clearing your web browser’s cookies and cache.

Instructions on how to do this for popular browsers: https://www.kaspersky.com/resource-center/preemptive-safety/how-to-clear-cache-and-cookies
Jul 13, 10:00 AEST
Investigating - We are currently investigating an issue where some users are reporting encountering a “too many redirects” error when attempting to sign in.

If you encounter this error, we recommend you attempt to sign in after clearing your web browser’s cookies and cache.

Instructions on how to do this for popular browsers: https://www.kaspersky.com/resource-center/preemptive-safety/how-to-clear-cache-and-cookies
Jul 13, 00:00 AEST
Jul 13, 2024
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